Returns & Exchanges
We hope that you’re pleased with your order and won’t have to return or exchange. However, our repair and exchange policy is here if you need it.  We do not offer refunds but have three options for our Ziva Divas in our customer satisfaction efforts.  In the event that your item is damaged, we offer a lifetime complimentary Ziva repair service in which we will repair or replace your item free of charge for the lifetime that you own your Ziva handbag.  We also offer store credit or an exchange if you wish to exchange your item within 14 days of your order.   Please tell us about your repair or exchange with as much detail as possible here.  We will respond to the email provided and proceed with your exchange or repair.

If we incur any fees, your exchange will be held until the fees are covered. In the event of a repair, you must cover the cost of shipping but your repair or replacement will be processed free of charge as with all purchases.

If you need to return or exchange any merchandise, tell us about your return or exchange with as much detail as possible here.  We will respond to the email provided and proceed with your exchange or return.

Merchandise is accepted for store credit or an exchange if submitted and approved within 14 days from when you received it. It must be returned in all original packaging including bubble wrap, and be free from make-up and all stains. It must also have not been altered in any way.

Exchanges will be shipped out to you free of charge. You can exchange your merchandise for items of the same price.  If in the event you want to exchange for an item of greater or lesser price, the difference will be invoiced to you or a refund will be issued in the amount of the difference.

A refund will be issued back to the original method of payment for the merchandise exchanged if there is a difference in price and the new bag is of lesser value. We will process your refund within 5-10 working days of receiving the item. However, please note that your bank may take longer to process this.

Please note that original shipping fees are not refundable. 

If your package is lost in transit, we will sort it out and you will not be left without either a replacement or a refund. However, we cannot be held responsible for packages once proof of delivery has been obtained.

Please send all exchanges to:

Ziva Naseer

322 Yellowstone Drive

Vacaville, Ca 95687

**Always tell us about your exchange with as much detail as possible by sending us a note here.

Shipping
All Ziva Naseer merchandise is currently shipped via USPS- both domestic and international.  You will receive an email notification for the date and time your package was shipped and delivered to the address provided.

Shipping Rates

USA $17.50

 For domestic and international deliveries, all merchandise is dispatched from our warehouse within 7-10 working days and will arrive within 10-20 working days.

USPS has end-to-end tracking. Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.

 

Ziva Naseer Pre-Order Policy

At Ziva Naseer, we know our Ziva Divas love to secure their favorite designs before they sell out. A pre-order allows you to reserve an item that will be available at a later date.

Pre-Orders
You will be charged for pre-orders when you place the order.  All pre-orders will be shipped within 8-10 weeks of the order date.  If your order includes items that are not on pre-order, they will be shipped separately from the pre-ordered item. 

How Pre-Orders Work

• When you place a pre-order, your selected payment method will be charged immediately.

• Once the order has been processed, it is not possible to change the item or payment method.

• All pre-orders are made to order and therefore cannot be canceled once placed.

Shipping Timeline

• The estimated shipment date will always be listed on the product page and in your confirmation email.

• While we do our best to meet the estimated date, please note that shipping dates may vary due to production or transit delays.

Returns & Exchanges

• Pre-order items are still eligible for return or exchange within our standard return policy timeframe.

• Please refer to our Returns & Exchanges page for full details.

Why Pre-Order?

• Guarantee your bag before it sells out.

• Secure exclusive, limited-batch designs that may not return to stock for months (or ever).

• Receive your piece in time for special seasons, holidays, or gifting moments.

---

✨ Your pre-order means your bag is being handcrafted just for you — a unique piece of art in the making.