Shipping, Returns and Exchanges
Returns & Exchanges
We hope that you’re pleased with your order and won’t have to return or exchange. However, our return and exchange policy is here if you need to. Please tell us about your return or exchange with as much detail as possible here. We will respond to the email provided and proceed with your exchange or return.
We advise that you use a tracked delivery service. For international returns, please ensure that you pay for all customs duties and taxes. Any returned items (at your own cost) with outstanding duties/tax charges may be held at customs. We will not cover these charges and you will need to contact your courier to resolve this. For international orders, please ensure you mark your returned parcel as RETURNED GOODS with the country of origin marked as USA.
If we incur any fees, they will be deducted from your refund amount/additional amount will have to be paid in the case of exchanges. Your local tracked shipping service is typically most affordable.
If you need to return or exchange any merchandise, tell us about your return or exchange with as much detail as possible here. We will respond to the email provided and proceed with your exchange or return.
Merchandise is accepted for refund or exchange if returned in approved and saleable condition within 14 days from when you received it. It must be returned in all original packaging including bubble wrap, and be free from make-up and all stains. It must also have not been altered in any way.
Exchanges will be shipped out to you free of charge. You can exchange your merchandise for items of the same price.
If the merchandise is returned damaged, the return will be rejected and sent back to the customer at your own cost.
A refund will be issued back to the original method of payment for the merchandise returned. We will process your refund within 5-10 working days of receiving the item. However, please note that your bank may take longer to process this.
Please note that original shipping fees are not refundable. If your return is due to a defective item or a mistake made by Ziva Naseer, we will be responsible for shipping a replacement out to you but will not cover your original shipping fees in the case of a refund.
If your package is lost in transit, we will sort it out and you will not be left without either a replacement or a refund. However, we cannot be held responsible for packages once proof of delivery has been obtained.
Please send all returns and exchanges to:
322 Yellowstone Drive
Vacaville, Ca 95687
**Always tell us about your return or exchange with as much detail as possible by sending us a note here.
All Ziva Naseer merchandise is currently shipped via USPS- both domestic and international. You will receive an email notification for the date and time your package was shipped and delivered to the address provided.
New Zealand $34.99
For domestic and international deliveries, all merchandise is dispatched from our warehouse within 7-10 working days and will arrive within 10-20 working days.
If you are placing an international order, please ensure that you’ve filled in your proper address. Please note that we are not liable for custom clearance fees in your country and holding times of packages by customs in your country. This is unfortunately out of our control.
USPS has end-to-end tracking. Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.
You will be charged for pre-orders when you place the order. If your order includes items that are not on pre-order, they will have to wait and be shipped with the pre-ordered item. If this does not work for you, please place a separate order for pre-orders.