Ziva Repairs

All of our purses are handmade with love and care.  Which is why we believe repairs are worth our time and investment for our customers.  When you purchase one of our unique bags you will receive a lifetime of complimentary repair service from our expert artisans.  Please read below for a list of repair services that we offer.  If you would like to contact us regarding a repair, please click here.  Customers are responsible for shipping and handling.

Repairs include:

1. Minor scratches or scuffs
2. Chain replacement or shining
3. Stud replacement (gold and silver) does not include ceramic or mother of pearl repairs.
4. Hinge or clasp replacement
5. If you have a unique repair request, please click here to tell us about it.  Include as much detail as possible.

 

When your bag is not in use we recommend the following:

1. Wipe with a soft damp cloth.
2. Do not allow to get fully submerged in water.
3. When not in use, we highly recommend to keep it in the dust bag in a dry, well ventilated place.
4. Do not expose to direct heat or sunlight for extended periods.
5. Avoid rubbing and scraping your product with/against rough or uneven surfaces.
6. Handmade with natural materials.  Natural scarring may occur.