All of our purses are handmade with love and care. Which is why we believe repairs are worth our time and investment for our customers. When you purchase one of our unique bags you will receive a lifetime of complimentary repair service from our expert artisans. Please read below for a list of repair services that we offer. If you would like to contact us regarding a repair, please click here. Customers are responsible for shipping and handling.
- Minor scratches or scuffs
- Chain replacement or shining
- Stud replacement (gold and silver) does not include ceramic or mother of pearl repairs.
- Hinge or clasp replacement
- If you have a unique repair request, please click here to tell us about it. Include as much detail as possible.
- If your bag cannot be repaired, we will replace it with a new handbag of the same design.
When your bag is not in use we recommend the following:
- Wipe with a soft damp cloth.
- Do not allow to get fully submerged in water.
- When not in use, we highly recommend to keep it in the dust bag in a dry, well ventilated place.
- Do not expose to direct heat or sunlight for extended periods.
- Avoid rubbing and scraping your product with/against rough or uneven surfaces.
- Handmade with natural materials. Natural scarring may occur.
We take great pride in presenting our exquisite collection of handbags and crossbody bags, each meticulously crafted by hand. This means that every single piece is thoughtfully assembled, right down to the delicate gold and silver studs and precious stones, ensuring that no two bags are identical. Embrace the uniqueness and individuality of your Ziva bag, as it reflects the artisanal craftsmanship that goes into its creation.
To ensure the longevity of your cherished Ziva bag, we offer some essential care instructions. For day-to-day maintenance, simply wipe it gently with a soft damp cloth. Avoid exposing it to water, and when not in use, we highly recommend storing it in the provided dust bag in a dry and well-ventilated area. Please protect your bag from direct heat or prolonged sunlight exposure. Additionally, be cautious not to rub or scrape it against rough or uneven surfaces.
Given the natural materials used in crafting your Ziva bag, it is important to note that some natural scarring may occur. This only adds to the charm and character of your piece, making it truly unique and authentic.
Thank you for choosing Ziva Naseer, where each creation is a testament to our dedication to craftsmanship and artistry.